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Jemf
Level 2
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Message 1 of 18
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Can't change paper size

Officejet 3830
Microsoft Windows 10 (64-bit)

When I go to the Control Panel and hit the Settings button, the paper size is always set at 4x6. It won't allow me to change the paper size to 8x11 What is the problem. I moved the paper size on back of the printer and even reloaded the printer software.

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Level 8
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Can't change paper size

Thanks for your feedback.

 

I am happy to assist you on the issue.

 

I hope your have adjusted the width TRIGGER as shown below and restart the printer.

 

Capture.JPG

 

If above step doesn't work, then 

If the printer is connected to network, then go to your PC and launch the IE or chrome browser

Type the network IP address of you printer. It will launch the printer web page

go to Settings-Preference (left)->Paper settings

There you can change paper size setting

 

Hope it will help you.

 

thanks

 

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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Level 2 ccyap
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Can't change paper size

Hello Jemf,

 

I do not think it's required to manually set the paper size in control panel.

 

The printer is with paper size sensor built in  whereby once you load the paper to the input tray, the sensor will detect & promt the user on paper size & paper type setting. Set accordingly from there.

 

Get some physical paper to try 🙂

 

Thanks

Regards

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
Jemf
Level 2
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Message 4 of 18
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Can't change paper size

I have tried moving the sixes huide on the back of the printer but it doesn't change it. It keeps looking for 4x6 inch paper.

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Level 3 ThinkHP_Evin
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Can't change paper size

Hi Jemf,

 

I would like to suggest the following ways to assist you in troubleshooting:-

 

Step 1: Check the Default Printer Preferences of your printer

 
  1. Under Control Panel\Hardware and Sound\Devices and Printers, right click on the default printer that you are using, Select "Printer preferences"
  2. Click on "Advanced..." button located at the bottom right
  3. Under "Paper Size:" field, click on the down button and Select the correct media size that you will be printing
  4. Click "OK" x2 times
  5. Proceed to print your document/image.

 

If the issue persists, continue to the next step.

Step 2: Adjust the paper size setting

Check the paper size setting to make sure it matches the paper you want to print.
 NOTE:
Some printers have an option to ignore the error and continue printing. If you choose to ignore the error, the margins on your printout might not be proportional to the edges of the paper.
  1. In the program you want to print from, click File, and then click Print.
  2. Make sure your printer is in the Name or Printers drop-down list box, and then click Properties, Printer Properties or Preferences.
  3. Click the Paper/Quality tab.
  4. Click Advanced, if necessary, and then click Paper Size.
    Figure : Selecting the correct paper size
    Selecting the correct paper size
  5. Select the paper size that matches the size and type of paper loaded in the printer tray, and then click OK. If there are no matching paper sizes, select the size from the list that is closest to the size of the paper loaded in the tray.
  6. Click OK, and then try to print.
     NOTE:
    If you are printing envelopes, you might need to change the mail settings of the program you are printing from in addition to adjusting print settings in the driver. For information on changing envelope settings in Microsoft Word, see How do I adjust the envelope settings in Microsoft Word? in the FAQ section of this document.
If the issue persists, continue to the next step.
Step 3: Check the paper source setting
Remove and reload the paper in the input trays, and then check the paper source setting.
  1. Remove all the paper from all the printer input trays.
  2. Reload the paper, and then adjust the paper width guides so they gently rest against the edge of the paper stack.
  3. In the program you want to print from, click File, and then click Print.
  4. Make sure your printer is in the Name or Printers drop-down list box, and then click Properties, Printer Properties or Preferences.
  5. Click the Paper/Quality tab, and then click Paper Source to select the correct tray.
  6. Click OK, and then try to print.
If the issue persists, continue to the next step.
Step 4: Reset the printer
Reset the printer to clear any hardware issues or error states.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
     NOTE:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

 

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

 

Do let me know if you need any clarifications on the above methods. Hope that it can resolved your issue. 

 

Regards.

Click "Thumbs up"button on the bottom to say "Thanks/Give Encouragement"

Appreciate if you mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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Jemf
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Can't change paper size

I hate to say this, but I have tried each of these suggestions and nothing changed the paper size. I sue appreciate the input.

Level 3 ThinkHP_Evin
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Can't change paper size

Hi Jemf,

 

I understand your frustrations, I would like to recommend you to go to HP service support center

 

HP Support and Care  as it is highly likely to be a hardware issue within the printer.

 

Do select your country 1st which is located towards the right bottom though.

 

 

 

Appreciate the time and efforts which you have spend to go through all the recommended troubleshooting procedures, which is of great help to have a better understanding to your printing issue.

 

Evin

 

Click "Thumbs up"button on the bottom to say "Thanks/Give Encouragement"

Appreciate if you mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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Jemf
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Message 8 of 18
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Can't change paper size

Tried both of these suggestions to no avail. 

Level 3 ThinkHP_Evin
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Can't change paper size

Hi Jemf,

 

You would have to go into the HP Warranty or HP Out of Warranty Supports which is nearer to you.

 

 
 
If your printer is already out of warrnty do take note of the following:-
 
Out of warranty paid service is also available at our Service Drop off location.
An evaluation rate of XXX (Country dependable rates) (before GST) will be applicable for out of warranty product diagnostics; evaluation fee will be waived when you accept the repair quotation.
Labor fees apply for software support not under warranty.
 
You can check your warranty staus @ Warranty Check
 
Regards
Click "Thumbs up"button on the bottom to say "Thanks/Give Encouragement"

Appreciate if you mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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Jemf
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Message 10 of 18
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Can't change paper size

I finally got on line with an HP tech. It took a couple of hrs of trouble shooting but essentially he had me reset the printer back to factory specs. Then I had to reload the software but now all is well. Thanks for all the help.

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