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Can't connect to web servers via Google Wifi

HP Envy 5546
Microsoft Windows 10 (64-bit)

I've had a HP Envy 5546 printer for some time with no issues, but recently have had problems printing wirelessly as the printer keeps failing as it can't connect to Web Services. The printer is connected to Google Wifi, and has internet access (passes all Gateway and DNS tests) but can not connect to Web Services.

 

If I switch over to the gateway router (that Google Wifi is connected to) the printer connects instantly to Web Services - but printing is then an issue as all devices in the house are on the Google Wifi network and so can't find the printer.

 

I've reset the printer, checked for all updates but can't fathom why it can connect to the internet but fail to access the Web Services when using Google Wifi.  Any help would be much appreciated.

 

Thanks.

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HP Support Agent
HP Support Agent
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HP Recommended

Can't connect to web servers via Google Wifi

Hi @Esarty

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the printer is not connecting to the web services on Google wifi.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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