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‎05-18-2020 09:03 PM

HP Recommended
Product: HP Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I just unboxed a new HP Envy 5055 today. I'm currently facing two issues

1) I can't connect to wifi. I select my network and it always fails to connect. It also doesn't ask me for a wireless password.

2) I can't update the firmware. I've plugged the printer into my PC and downloaded the update, but whenever I start the process the printer just forever says "verifying..."

What can I do here? I'd really like not to have to go through a return process.

1 REPLY 1

‎05-25-2020 04:02 PM

HP Recommended

@Will90

 

Welcome to HP support community.

 

Set up the printer on your wireless network using Wireless setup Wizard.

1. On the printer control panel display, from the Home screen, touch ( Wireless ).

2. Touch ( Settings ).

3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

4. Follow the display instructions to complete the setup.

 

Here are the steps to update the printer firmware:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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