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Limebird Honor Student
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Can't enrol replacement printer for instant ink

Envy 4524
Microsoft Windows 10 (32-bit)

I have a replacement printer but no ink cartridges. My old printer is enrolled in instant ink service, which I am cancelling because I no longer have that printer. Problem is I am unable to set up my new printer as without ink cartridges, the menu screen will not move from a message saying  'Cartridge can only be used in initial printer that originally installed it'.  It won't let me bypass this message to enrol my current printer, nor set up web services, Help!

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Can't enrol replacement printer for instant ink

Hi @Limebird, Terry here.

 

Welcome to the HP forums.

 

Yes you cannot use Instant Ink in another printer once it has been inserted in another. 

 

PM me your email address and I can look into the whereabouts of your welcome kit. (Please do not post that information here in public.)

 

 

-Terry

HP Instant Ink Support

TwoPointOh
I work on behalf of HP

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Limebird Honor Student
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Terry thank you so much for providing a solution. I very much appreciate it. I only wish I had entered the forum much earlier. Have a brilliant day :womanvery-happy:

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My pleasure @Limebird

 

Take care 🙂

 

 

TwoPointOh
I work on behalf of HP

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Paulonsax Top Student
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So why does the replacement printer that I've received tell me to reuse the cartridges from the original printer? They aren't recognised, I cant add the new printer to instant ink as it keeps bringing up the original printer's details and as I cant register it I cant get any replacement cartridges. I have a printer but no cartridges that work. Ive spent hours on this it's rediculous NON INSTANT PRINT!!!!!!

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