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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP DeskJet ink Advantage 3835
Microsoft Windows 10 (64-bit)

I bought my HP deskjet 3835 in Mexico, the specification for cartridges is HP 664 but can´t find this in US.  Support told me that is possible to use HP63 cartridges making a reset on my printer but it doesn´t work. My printer looks identical to HP Officejet 3830 tha uses HP63. Please help me!

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