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Can't get black ink to print on 6515, but colors are good. Printhead cleaning does not help.

Photosmart 6515
Microsoft Windows 10 (64-bit)

Photosmart 6515.  All colors but black print fine.  Tried new black cartridge, but no help.  Cleaning printhead does not help.  Test pages show minimal black if any.

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Can't get black ink to print on 6515, but colors are good. Printhead cleaning does not help.

@6214Steve, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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