11-29-2019 05:32 PM
Hi, I’m not able to remove the print cartridges to replace them - the carriage works fine, but when I push down on the cartridge as I normally do to release it, it just doesn’t release. I never had this problem before, it just started and affects both cartridges.
I'm very familiar with how to push down on the cartridge to release it, as I’ve done it many times before. The printer is turned on, the carriage moves to the correct position with the cartridges in the center. I tried turning the printer off and on, can’t think of what else to try. Thanks in advance.
Solved! Go to Solution.
12-02-2019 02:17 PM
@karenr110, Welcome to the HP Support Community!
You may refer/verify the steps mentioned in this document to know how to remove the ink cartridges. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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