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jpmlennon
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Can't install firmware version 1925. Installation process won't let me select the INSTALL icon

HP Envy Photo 7855 All-In-One
Microsoft Windows 10 (64-bit)

The HP Support Assistant tells me that I need to install firmware version 1925 on my printer. When I go through the install process, it downloads the update, gathers configuration information, analyzes my system  and asks me to select the only HP printer I have attached to my system which is attached via Wi-Fi. When I highlight my selection, it won't let me click on the "INSTALL" icon because the icon is greyed out. My only selectable icon is "CANCEL". I have no problem printing to my printer. I get the same result after powering the printer off and on again. Any suggestions on what the source of my problem might be? Somehow it does not seem to recognize my printer.  Thank you.

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HP Recommended

Can't install firmware version 1925. Installation process won't let me select the INSTALL icon

@jpmlennon

 

Welcome to the HP Support Community.

 

You can upgrade the Printer's firmware from here: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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