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Can't press OK on touchscreen on "Genuine HP cartridges installed" message

Photosmart 5510

Installed genuine ink cartridge. Get message saying "Genuine ink cartridges installed", can't press OK to get past this message.

 

Can't interface with it any other way since I have a new laptop and router since I last used the printer and the wireless light isn't on anyway, which I can't change because I can't get past the Genuine Ink Installed message. Tried unplugging and plugging back in and nothing changes. 

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Can't press OK on touchscreen on "Genuine HP cartridges installed" message

@Printerrrr3

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you get the error message?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/doc...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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