01-11-2020 10:06 AM
I've set up my Envy 5032, following all instructions. Printed alignment page & registered for instant ink as per instructions.
Now I can't do anything as display says: "Only one set of instant ink ready cartridges can be used in a printer. Remove and replace with other cartridges." It's only printed the alignment page!
What do I do now as virtual agent is useless?
01-13-2020 05:52 PM
@OCDME Greetings from the HP Community!
Do you have more than one printer?
Where did you get this ink from?
This error message indicates that you're trying to use starter cartridges (trial subscription) in your printer when it has already been initialized.
Do the cartridges say "Trial Subscription" on them? If they do you, you will not be able to use those in your printer, they were meant to set up another printer. The ink cartridges that come with Instant Ink say "Subscription" on them.
You do not need to replace all of the ink at once, only when they get low.
Please view the steps within this guide:
In the event that you have defective ink cartridge, you may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers:
We eagerly await your response,
Help us, help you.
And Take care.
I am an HP Employee