• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-13-2018 07:15 PM

HP Recommended
Product: Envy 5532
Operating System: Microsoft Windows 10 (32-bit)

I changed ink cartridges in my printer.  The alignment page printed improperly several times.  Tried to scan what I had and printer gives message that alignment page is not detected.  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-13-2018 08:13 PM

HP Recommended

That's why you can't align the printer because the print quality is bad.   Try the HP web page here.  Once the print is good, you will be able to align the cartridges.

 

https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5373124/...

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎06-13-2018 07:43 PM

HP Recommended

Since you just changed a cartridge, please print out the Print Quality Report.  Are all colors present and perfect?

Was this reply helpful? Yes No

‎06-13-2018 08:06 PM

HP Recommended

No, there are missing bands on the Print Quality Report, too.

Was this reply helpful? Yes No

‎06-13-2018 08:13 PM

HP Recommended

That's why you can't align the printer because the print quality is bad.   Try the HP web page here.  Once the print is good, you will be able to align the cartridges.

 

https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5373124/...

Was this reply helpful? Yes No

‎06-14-2018 06:31 AM

HP Recommended

The suggestion of taking out the black cartridge and letting it sit upside down for a few hours was the correct one. Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.