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jam49
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Can't print color after Windows 10 upgrade

hp 4655
Microsoft Windows 10 (64-bit)

Since updating windows 10 can't print color

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HP Support Agent
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Message 2 of 14
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Can't print color after Windows 10 upgrade

@jam49

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to print in color after windows 10 update. I would like to help you resolve this issue. 

 

Uninstall the printer software and install the printer with windows built in drivers.

 

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

 

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color , then the OK button.

Let me know how it goes.

Cheers.

 

Sandytechy20
I am an HP Employee

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consuljo
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Message 3 of 14
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Can't print color after Windows 10 upgrade

Hi Sandytech,

Your advice was followed and successful. My printer works without any problems and I am very grateful to you.

 

Thank you again for your help.

 

Consuljo

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HP Support Agent
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Can't print color after Windows 10 upgrade

Hi @jam49

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

 

If the issue still persists, try re-installing the printer driver -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10. 

15. Click on the downloaded file and follow the on-screen instructions.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Shirt-t
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Message 5 of 14
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Can't print color after Windows 10 upgrade

My HP 4650 all in one printer Will not print in color since I upgraded to windows 10. I have uninstalled this software reinstalled it from the HP website. I have tested the printer the printer it’s self when I test, it prints in color if I send anything from the computer and any program it will not print in color. The printer properties no longer have the option to choose black or white that is totally missing. I have ran print Dr etc. help!!!

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HP Support Agent
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Message 6 of 14
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Can't print color after Windows 10 upgrade

@Shirt-t, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Shirt-t
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Message 7 of 14
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Can't print color after Windows 10 upgrade

I have spent 2 days, doing everything from deleting software & drivers, to going to hp web site downloading current drivers & software for this printer, (calling HP, would not help me), installing actual cd that came with printer, hooking up printer to computer by usb, only thing I did not do at the time of hooking up printer was disconnecting internet connection.  I will try this step, after that I am at a dead end.  Any other help would be greatly appreciated.  

 

Note I just went to settings, printer, remove device, does this get rid of the driver that I believe is causing the issue?  If not how do I delete the driver so I can try my reinstall of the current cd that came with the printer?

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Shirt-t
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Message 8 of 14
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Can't print color after Windows 10 upgrade

People, we all know how to set our printers to color, THAT option is not avb.  I can see it on my other 2 computers, the new software & drivers are the issue.  HP has an issue & needs to fix it.  

 

 

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HP Support Agent
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Message 9 of 14
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Can't print color after Windows 10 upgrade

@Shirt-t

 

Thanks for replying!

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, try using the CD to install the printer.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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JedWor
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Message 10 of 14
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Can't print color after Windows 10 upgrade

I have tried everything listed and nothing works.    

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