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‎12-15-2019 08:01 AM

HP Recommended
Product: HP officejet 3833
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have just purchased HP officejet 3833 from Amazon. I am using Windows 10, but I am unable to print my photos in colour, each time I use Faststone image viewer or Open Office word document. If I scan a colour document it is in colour. I have reinstalled the printer twice, but it is the same. I go to my images on my PC and click print, there is no option to change from black and white to colour. I have tried everything I can think of, can you help? Thank you.

1 person had the same question
3 REPLIES 3

‎12-17-2019 06:02 PM

HP Recommended

@Kennyfr,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues printing photos.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/11503...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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‎12-19-2019 11:58 PM

HP Recommended

Hi

 

I downloaded some drivers and it has resolved itself now. Thank you for your assistance.

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‎12-20-2019 11:01 AM

HP Recommended

@Kennyfr,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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