12-15-2019 08:01 AM
Hi. I have just purchased HP officejet 3833 from Amazon. I am using Windows 10, but I am unable to print my photos in colour, each time I use Faststone image viewer or Open Office word document. If I scan a colour document it is in colour. I have reinstalled the printer twice, but it is the same. I go to my images on my PC and click print, there is no option to change from black and white to colour. I have tried everything I can think of, can you help? Thank you.
12-17-2019 06:02 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing issues printing photos.
Don’t worry, I assure you I will try my best to get this sorted.
Follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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