Can't print envelopes on new HP Officejet 5260

[Hammerhead1024]

I just bought and set up a HP OfficeJet 5260 All-in-One printer.  I'm able to print on regular paper but when I try to print envelopes I get the following message on the printer display "The paper size detected by the printer does not match the paper size selected for the print job."  When I loaded the envelopes I set the printer to "Plain paper, Envelope #10 (4.1 x 9.5 in)."

I checked the knowledgebase at it mentioned going in to the "Advanced..." and change the "Paper Size" to "Envelope #10."  I'm using Microsoft Word to print envelopes and when I use the drop-down list there are no envelopes listed at all.   I tried Wordpad and the same thing, no envelopes listed.  What is wrong here?

Thanks in advance for any help.

[8lives]

Take a look at this HP support doc.

[Hammerhead1024]

I saw that document and it didn't help.  As I mentioned in the OP I don't see any envelopes in the "Advanced..." drop-down list for "paper size" as follows:

[8lives]

These are my settings.

[ShlomiL · Accepted solution]

Hi,

Form your screenshot I can see you use a Microsoft IPP Class Driver and not your printer's driver provided by HP.

Have you installed the HP Drivers for your printer?

I suggest following HP Easy Start and make sure the HP Drivers are installed:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_10_0_4029_14.exe

Shlomi

[Hammerhead1024]

That was the problem.  Odd that I followed the instructions that came with the printer and it didn't install the proper software.  Anyway, it's printing envelopes now.

[cadworksjs]

I have this exact same problem, but when I clicked on the link above, it was broken.

[Hammerhead1024]

Follow the link below.  Basically, I went to HP -> Support -> Software & Drivers -> Printer -> HP OfficeJet 5260 All-in-one Printer -> HP Easy Start Printer Setup Software -> HPEasyStart_10_5_4216_12.exe.

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-5200-all-in-one-printer-series/1409573...