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Hammerhead1024 Tutor
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Can't print envelopes on new HP Officejet 5260

HP OfficeJet 5260 Alli-inOne
Microsoft Windows 10 (64-bit)

I just bought and set up a HP OfficeJet 5260 All-in-One printer.  I'm able to print on regular paper but when I try to print envelopes I get the following message on the printer display "The paper size detected by the printer does not match the paper size selected for the print job."  When I loaded the envelopes I set the printer to "Plain paper, Envelope #10 (4.1 x 9.5 in)."

 

I checked the knowledgebase at it mentioned going in to the "Advanced..." and change the "Paper Size" to "Envelope #10."  I'm using Microsoft Word to print envelopes and when I use the drop-down list there are no envelopes listed at all.   I tried Wordpad and the same thing, no envelopes listed.  What is wrong here?

 

Thanks in advance for any help.

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Dean
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Can't print envelopes on new HP Officejet 5260

Take a look at this HP support doc.

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Hammerhead1024 Tutor
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Can't print envelopes on new HP Officejet 5260

I saw that document and it didn't help.  As I mentioned in the OP I don't see any envelopes in the "Advanced..." drop-down list for "paper size" as follows:

 

AdvancedOptions.jpg

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Dean
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Can't print envelopes on new HP Officejet 5260

These are my settings.

Officejet 5200.jpg

 

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Provost Provost
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Can't print envelopes on new HP Officejet 5260

Hi,

Form your screenshot I can see you use a Microsoft IPP Class Driver and not your printer's driver provided by HP.

 

Have you installed the HP Drivers for your printer?

 

I suggest following HP Easy Start and make sure the HP Drivers are installed:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_10_0_4029_14.exe

 

Shlomi

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Hammerhead1024 Tutor
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Can't print envelopes on new HP Officejet 5260

That was the problem.  Odd that I followed the instructions that came with the printer and it didn't install the proper software.  Anyway, it's printing envelopes now.

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