09-21-2019 07:45 PM
I just bought and set up a HP OfficeJet 5260 All-in-One printer. I'm able to print on regular paper but when I try to print envelopes I get the following message on the printer display "The paper size detected by the printer does not match the paper size selected for the print job." When I loaded the envelopes I set the printer to "Plain paper, Envelope #10 (4.1 x 9.5 in)."
I checked the knowledgebase at it mentioned going in to the "Advanced..." and change the "Paper Size" to "Envelope #10." I'm using Microsoft Word to print envelopes and when I use the drop-down list there are no envelopes listed at all. I tried Wordpad and the same thing, no envelopes listed. What is wrong here?
Thanks in advance for any help.
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09-21-2019 08:25 PM
Take a look at this HP support doc.
Please mark the post that solves your issue as "Accept as Solution".
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09-22-2019 06:14 AM
Form your screenshot I can see you use a Microsoft IPP Class Driver and not your printer's driver provided by HP.
Have you installed the HP Drivers for your printer?
I suggest following HP Easy Start and make sure the HP Drivers are installed:
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
01-11-2020 03:34 PM
Follow the link below. Basically, I went to HP -> Support -> Software & Drivers -> Printer -> HP OfficeJet 5260 All-in-one Printer -> HP Easy Start Printer Setup Software -> HPEasyStart_10_5_4216_12.exe.