cancel
Showing results for 
Search instead for 
Did you mean: 
Hammerhead1024
Level 1
15 12 0 0
Message 1 of 8
229
Flag Post
HP Recommended

Solved!

Can't print envelopes on new HP Officejet 5260

HP OfficeJet 5260 Alli-inOne
Microsoft Windows 10 (64-bit)

I just bought and set up a HP OfficeJet 5260 All-in-One printer.  I'm able to print on regular paper but when I try to print envelopes I get the following message on the printer display "The paper size detected by the printer does not match the paper size selected for the print job."  When I loaded the envelopes I set the printer to "Plain paper, Envelope #10 (4.1 x 9.5 in)."

 

I checked the knowledgebase at it mentioned going in to the "Advanced..." and change the "Paper Size" to "Envelope #10."  I'm using Microsoft Word to print envelopes and when I use the drop-down list there are no envelopes listed at all.   I tried Wordpad and the same thing, no envelopes listed.  What is wrong here?

 

Thanks in advance for any help.

7 REPLIES 7
Level 14
11,619 11,614 786 1,446
Message 2 of 8
219
Flag Post
HP Recommended

Solved!

Can't print envelopes on new HP Officejet 5260

Take a look at this HP support doc.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
Hammerhead1024
Level 1
15 12 0 0
Message 3 of 8
210
Flag Post
HP Recommended

Solved!

Can't print envelopes on new HP Officejet 5260

I saw that document and it didn't help.  As I mentioned in the OP I don't see any envelopes in the "Advanced..." drop-down list for "paper size" as follows:

 

AdvancedOptions.jpg

Reply
0 Kudos
Level 14
11,619 11,614 786 1,446
Message 4 of 8
203
Flag Post
HP Recommended

Solved!

Can't print envelopes on new HP Officejet 5260

These are my settings.

Officejet 5200.jpg

 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
Level 16
Level 16
26,376 26,100 4,656 10,247
Message 5 of 8
169
Flag Post
HP Recommended

Solved!

Can't print envelopes on new HP Officejet 5260

Hi,

Form your screenshot I can see you use a Microsoft IPP Class Driver and not your printer's driver provided by HP.

 

Have you installed the HP Drivers for your printer?

 

I suggest following HP Easy Start and make sure the HP Drivers are installed:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_10_0_4029_14.exe

 

Shlomi

2019_MeetupAward_Signature_FINAL(1).png
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Hammerhead1024
Level 1
15 12 0 0
Message 6 of 8
153
Flag Post
HP Recommended

Solved!

Can't print envelopes on new HP Officejet 5260

That was the problem.  Odd that I followed the instructions that came with the printer and it didn't install the proper software.  Anyway, it's printing envelopes now.

Reply
0 Kudos
cadworksjs
Level 1
4 2 0 0
Message 7 of 8
47
Flag Post
HP Recommended

Solved!

Can't print envelopes on new HP Officejet 5260

I have this exact same problem, but when I clicked on the link above, it was broken.

Reply
0 Kudos
Hammerhead1024
Level 1
15 12 0 0
Message 8 of 8
42
Flag Post
HP Recommended

Solved!

Can't print envelopes on new HP Officejet 5260

Follow the link below.  Basically, I went to HP -> Support -> Software & Drivers -> Printer -> HP OfficeJet 5260 All-in-one Printer -> HP Easy Start Printer Setup Software -> HPEasyStart_10_5_4216_12.exe.

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-5200-all-in-one-printer-series/1409573...

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation