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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 03:28 PM

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@Splante wrote:
Using my Samsung tab
Screen saying out of paper
Remove and replace new photo paper 4 x 6 many many time, always the same result.

Have you tried following the steps in this document to resolve the out of paper error?

http://support.hp.com/us-en/product/HP-ENVY-5540-All-in-One-Printer-series/5447939/document/c0435640...

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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‎03-22-2017 04:13 PM

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Kay_kay

 

Yes, that's the message and your screenshot is exactly what I get on Windows 10.

 

The protocol you are using to set the printer/ paper options seem similar to what I might have been trying but when I get back I will follow your instructions and see what happens

 

Thanks for your assistance

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‎03-22-2017 08:08 PM

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Many time
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‎03-27-2017 06:44 PM

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Hi Mike681!

 

I just wanted to follow-up with you. Have you had a chance to try the steps I posted to see if this resolves the photo tray issue you have been experiencing. Please let me know if you have any questions! 🙂

 

Kind regards,

-Kay_Kay

Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the "Thumbs Up" below to say "Thanks!"

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‎03-27-2017 08:34 PM

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My apologies, Kay_Kay,   I have been immersed in something else and until you reminded me I had completely forgotten about trying out your solution.

It is late where I am now but tomorrow I will see if I can get a print from the photo tray using your method.

Again, thank you for your assistance

Mikde

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‎03-28-2017 09:35 AM

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Kay_Kay

 

Success!

I followed your instructions and was able to print a 4x6 photo direct from the photo tray.

Following your protocol I no longer got the error message concerning empty paper trays or conflicting printer settings.

 

I printed from the photo tray with the main paper tray both full and empty, it worked without a hitch both times.

 

I consider the problem solved.

 

Many thanks for your help

 

Mike

 

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‎03-28-2017 09:37 AM

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Accepted as Solution

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‎03-28-2017 10:09 AM

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Hi Mike,

 

I am so glad that resolved the issue!

 

Thank you for letting me know!

 

Kind regards,

-Kay_Kay

Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the "Thumbs Up" below to say "Thanks!"

I work for an HP Partner
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‎03-29-2017 04:09 AM

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Hi Kay Kay

 

Can you please confirm what the resolution to this issue is?

 

I print from my iphone and alos see the "load paper.." error message when attempting to print on 4x6 photo paper

 

Thanks

ash

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‎03-30-2017 10:57 AM

HP Recommended

Hi, i'm still having issues with this printing photos. Still getting the out of paper error from printing within windows image.

 

If I do it in HP photo creations it prints to the A4 p[aper. Can you detail the exact steps to get it to work. Teh post previously with the screenshot doesnt work for me.

 

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