08-18-2019 03:23 PM
- I unplugged the printer for 2 minutes, then restarted. Nothing changed.
- I ran the troubleshooter. Nothing changed.
- I uninstalled the driver. Then reinstalled it. No changes.
There is no color option in printer preferences. I have new color cartridges installed.
This has been an issue since I bought the printer. Upon initial installation, it worked fine. Periodically it loses the color print capability. I have uninstalled and reinstalled the driver 5 times in the 1 year I've had it.
Now, even a reinstall does not fix the problem.
Please advise with specifics and not instructions to repeat the steps I've already take listed above.
08-21-2019 02:42 AM
Welcome to the HP Support Community!
Are you able to make a copy in color?
Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.
Here is how it is done.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Download and install the printer software from the below link.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee