11-28-2019 08:05 AM
Installed new cartridges, but won't print in red even after cleaning heads. Spoke to HP who are replacing it with a reconditioned model. Not happy with this as this is now the second replacement as the first one was faulty. Going to speak to John lewis about it.
11-30-2019 10:26 PM - edited 11-30-2019 10:26 PM
Thank you. I have spoken to HP Support and they are replacing the printer which will arive on 2nd December. This will be the second replacement printer and I have lost a lot of cartridges by experimenting and trying to get it printing in red. I understand the replacement will be a refurbished model which I'm not happy about as my printer is only three months old!
12-01-2019 09:04 AM - edited 12-01-2019 09:05 AM
Apologies for the inconvenience caused. We have sent you a private message with the required information to assist you better. Kindly revert.
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