Can't print on 6X4 photo paper

[Nic29]

Tried all alternatives from HP but still printing from the main tray A4. Done advanced settings on photos to use to photo tray but it reverts back the main tray A4. Can you please help. 

[Kumar0307]

Hi @Nic29

Welcome to the HP Support Community. I'd be happy to assist you.

I understand you are not able to print photos.

To know how to print photos from your Win PC, click here.

Refer to this document to know how to load photo papers into the printer.

When you load the photo paper and close the tray, you will be prompted to choose the paper type and size on the printer screen. Select the appropriate settings.

Make sure to choose the tray and paper settings on the app you are trying to print from.

If the issue persists, use the HP Smart app to print photos from your Win PC and check if that helps.

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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