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HP Recommended
Hp Office Jet Pro 6970
macOS 10.15 Catalina

Card stock keeps getting jammed in printer. 

1 REPLY 1
HP Recommended

these are the only media size types your machine can take.   Make sure you machine is set to label or card stock in the paper type settings 

 

Custom (metric): Tray 1: 88.9 x 127 to 215 x 355 mm
Supported (metric): A4; A5; A6; B5(JIS); Index card A4; 13 x 18 cm; 10 x
15 cm; Envelope C5; Envelope C6; Envelope DL

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