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HP Recommended

Can't select to Print in 'Black & White Only' any longer

Officejet Pro 8600 N911g
macOS 10.14 Mojave

Ever since I had to reconnect my HP Officejet Pro 8600 N911g printer to my MacBook Air laptop after a power/internet outage, my printing queue no longer shows the option to print 'Black & White Only'. I have tried everything to get this back on my queue, but nothing has worked. I have always had this option up until last month, for years. Not sure what changed, but I really need it back because I'm using colored ink when I don't really want to. There's times as a teacher when there's a document in color that I only need to print in b&w. It's my own personal ink at home that's getting used, so I'd love to save $$. Please, somebody give me an answer that works! 

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HP Recommended

Can't select to Print in 'Black & White Only' any longer

@Melinda-B, Welcome to HP Support Community!

 

This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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