Cannot Print Black HP OfficeJetPro 6968 All in One

[Joe83128]

I am at my wits end.  The help and support on this site are of no help.  I feel like I am being sent in circles.

All of a sudden, my printer is unable to print in black ink with no warning.  Printing color is no problem, but black is impossible.  I've done every bit of troubleshooting under the sun, right down to requesting a new cartridge, reinstalling drivers, cleaning the heads, everything.  Nothing has worked.  I don't know what caused this issue and I have no idea how to fix it.  I'd love for someone to get back to me with a viable solution as nothing I have tried has worked.  I'd appreciate not a cut and paste job.  In fact, if someone could reach out to me privately to correct this, I'd be forever grateful.

[sandytechy20]

@Joe83128

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Joe83128]

I do not have "show options" anywhere on my screen.  I have to say, this experience is beyond frustrating and I am extremely unhappy with HP's support.  Your website is confusing, non-intuitive, and the virtual agent programming needs a lot of work.

Yes, I am signed in.  I have HP Virtual Agent, which has been beyond useless for this issue.  And HP Support Community, which I'm also starting to write off.  My warranty is expired, but I don't know why that should stop me from getting help on this issue.

[sandytechy20]

@Joe83128

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.