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Honor Student
Posts: 3
Member Since: ‎06-09-2017
Message 1 of 5 (127 Views)
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Cannot Print Colour since system refresh

Product Name: HP ENVY 4527
Operating System: Microsoft Windows 10 (64-bit)

Please Help

 

My HP ENVY 4527 was working fine with Windows 10 but I had a crash due to a virus. On having the system cleared and refreshed I can now no longer print in colour despite it showing colour on screen. When I go into settings there is never an option to choose colour or turn grayscale off. I can copy in colour no problem so I know it's nothing wrong with the cartridges so what can I do to get colour printing again.

 

I have also uninstalled the printer and installed it again several times but to no avail.

 

I have attached the system screenshot for info below.

 

Please please help I've tried allsorts from other help forums and this one but still no joy

 

MarkSystem.jpg

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Accepted Solution

Re: Cannot Print Colour since system refresh

@Sevs66

 

Hi,

 

as @Rainbow23 is out of the office, I'm replying to you. I have read your post comprehensively.

 

I understand that after performing a refresh on Win10, there are no options to print in color. Thanks for sharing the images. 

The evidence indicates towards the drivers. I suggest you to download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

 

If the issue still persists then let us uninstall the existing printer drivers from the root level and then reinstall them:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers.
  • You may download and install the drivers from this link.

I hope this information helps. Let me know how it goes. All the best! Smiley Happy

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HP Support Agent
Posts: 7,450
Member Since: ‎10-12-2016
Message 2 of 5 (102 Views)

Re: Cannot Print Colour since system refresh

Hi @Sevs66,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print in color from your HP ENVY 5640 e-All-in-One Printer.

 

This issue could occur if the print in black only option is checked in the drivers or the color cartridge may be empty or defective.

 

Let's go through a few steps to fix this issue.

 

1. In your software application, click Print.

2. Select your printer from the list of available printers.

3. Click the option that opens the Printer Properties dialog box.

Note: Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. On the Properties window, click the Paper/Quality or Features tab, depending on your software.

5. Click Advanced, click Print in Grayscale, and then de-select Print in Grayscale or High-Quality Grayscale.

6. Click OK to complete the change.

 

If the issue persists, then you may follow the link: Color or Black Ink Not Printing

 

Let me know how this works.

Rainbow23
I am an HP Employee

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Honor Student
Posts: 3
Member Since: ‎06-09-2017
Message 3 of 5 (80 Views)

Re: Cannot Print Colour since system refresh

Rainbow23

 

Thanks but as I indicated in my original post I have already treid this solution to no avail. 

 

Please see attached 3 further screen shots following your sequence to see what options I have available to me.

 

FYI the printer is the 4527 and not 5640 although I doubt this makes a difference as it's a software issue rather than a printer related problem

 

MarkPrinter 3.jpgPrinter 1.jpgPrinter 2.jpg

HP Support Agent
Posts: 7,672
Member Since: ‎07-27-2016
Message 4 of 5 (75 Views)

Re: Cannot Print Colour since system refresh

@Sevs66

 

Hi,

 

as @Rainbow23 is out of the office, I'm replying to you. I have read your post comprehensively.

 

I understand that after performing a refresh on Win10, there are no options to print in color. Thanks for sharing the images. 

The evidence indicates towards the drivers. I suggest you to download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

 

If the issue still persists then let us uninstall the existing printer drivers from the root level and then reinstall them:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers.
  • You may download and install the drivers from this link.

I hope this information helps. Let me know how it goes. All the best! Smiley Happy

MKazi
I am an HP Employee

If you find this post helpful then you can help others find the same solution by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎06-09-2017
Message 5 of 5 (52 Views)

Re: Cannot Print Colour since system refresh

Awesome Mkazi

 

Thanks a massive bunch, clearing the drivers etc and reinstalling from the link provided has worked.

 

Sevs

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