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‎01-01-2020 03:55 PM

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am getting this message, my printer is connected to WIFI. Now my color ink cartridge is over and HP site says until my printer connect to internet. i have done all the basic troubleshooting and not sure whats wrong with the printer.

Please help

2 people had the same question
1 REPLY 1

‎01-04-2020 02:25 AM

HP Recommended

Hi @mdasam

 

Welcome to the HP Support Community. 

 

Try these steps - HP Instant Ink - 'Connect Printer to Update Status' Message Displays

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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