01-01-2020 03:55 PM
I am getting this message, my printer is connected to WIFI. Now my color ink cartridge is over and HP site says until my printer connect to internet. i have done all the basic troubleshooting and not sure whats wrong with the printer.
01-04-2020 02:25 AM
Welcome to the HP Support Community.
Try these steps - HP Instant Ink - 'Connect Printer to Update Status' Message Displays
Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
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