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Cannot fix "paper Mismatch" error

HP Recommended
officejet 3830
macOS 10.14 Mojave

I have tried (3 times) all fixes that hp recommends in video, but I still get paper mismatch error. Now  what?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @TEXASRANGER1

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better you-

  1. What is the paper type, size, and weight of the paper you're using ?
  2. Does the copy print out the same way? 
  3. What's the application you are trying to print from? Have you tried printing from a different application or devices? 

Check the printer specification to know, If you're using the supported paper:Printer Specifications for HP OfficeJet 3830

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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