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‎04-22-2017 05:53 PM

HP Recommended
Product: HP Office Jet Pro 6830
Operating System: Microsoft Windows 7 (32-bit)

I have followed the printer reset instructions numerous times in hopes it would work.  Now what?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2017 05:59 PM

HP Recommended

The printer will need to be serviced.  If you purchased the printer less than two years ago HP should cover the replacement (and shipping) at no charge. See the document here for information on having your Officejet 6830 serviced for a printhead issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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2 REPLIES 2

‎04-22-2017 05:59 PM

HP Recommended

The printer will need to be serviced.  If you purchased the printer less than two years ago HP should cover the replacement (and shipping) at no charge. See the document here for information on having your Officejet 6830 serviced for a printhead issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎04-26-2017 09:06 AM

HP Recommended

It appears this is a defective printer (printhead message) and a replacement is being shipped with an approximate date of May 2.  Annoying yes, but appreciative of replacement.

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