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Cannot install printer

HP Deskjet 2540all in one series
Microsoft Windows 10 (64-bit)

My wife has just bought a Dell laptop model number inspiron 15-3000 and the OS is Windows 10 and I seem unable to get it to recognise the printer there was no problem with her previous laptop maybe the printer is not compatible with Windows 10.Any advice appreciated.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Cannot install printer

@toby999, Welcome to HP Support Community!


To provide you with an accurate solution, I would like to know the following-


How are trying to connect the printer to your computer, USB/Wireless?

Is there any error message when you try to connect the printer?


Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.


Also, Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to


Keep me posted for further assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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