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Cannot print WI-FI

HO Officejet 6500 E709n All-in-one series
Mac OS X 10.11 El Capitan

Had Century Link dude come by and figure out why I was paying for 100mb, but only receiving 40 mbs. He did some refitting  with offsite dude and now printer does not print wireless. Printed out Wireless Network Report:


Wireless on, Wireless Working, Network Name (SSID) Found, Security, Printer setting consistent with Wireless Router Settings.

No Filtering: FAILED ***Critical Action Required I went into router and changed filter - - - still  no good printing.

Also when trying Wireless Wizard Automatic, does not accept Passphrase. Tries to connect then comes back as ERROR.

Security type is: WPA2-AES



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Message 2 of 2
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HP Recommended


Cannot print WI-FI

Hi @ringo7648

Welcome to the HP Support Community. I'd be happy to assist you.

  • Make sure the passphrase was entered correctly.
  • Make sure the printer and the MAC are connected to the same wireless network. 
  • This printer supports only 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Update the printer firmware

Click here to know different methods of updating printer firmware.


Restore the network settings on the printer

On the printer, go to Setup > Network setup > Restore network settings


Restart the network devices

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Try connecting the printer to the wireless network again to check if the issue persists.


Hope this helps! Keep me posted. 


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I am an HP Employee

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