I am unable to print or copy using black ink. I cleaned print heads, aligned printer, reinstall software . On last attempt at alignment received message "alignment failed. cartridges are set to default quality." The black cartridge is new, the place photo cartridge "may be low." I saved a print document in "red" and was able to print it. Printer is probably 7 years old, so if there is no quick, inexpensive fix I will look to replace it, just don't look forward to going through the add new printer routine.