01-16-2020 08:50 AM
I am unable to print the page numbers on my document
I am using Microsoft Word for Mac v. 16.32
My printer is Officejet Pro 8600
I am currently running macOS Catalina v.10.15.2
Worked on my Brother and Canon printers, but not the HP (which is my workhorse)
Any help would be appreciated 🙂
01-18-2020 01:28 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Update the printer firmware
On the printer screen, go to Web services > Settings > Printer update > Check for update now
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Check the print settings. You may refer to this document to know the print settings on MAC
open the word document, go to header and footer tools > Look at the position bar and click the insert alignment tab.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
01-19-2020 07:54 AM
I updated the firmware.
I am running the latest Mac OS
Print settings are set.
The document still will not print page numbers on my HP Officjet Pro 8600
I have used HP for years and wish to continue doing so.
01-21-2020 12:13 PM
According to the printer specifications, there is a default margin of 12 mm at the bottom of the page. Click here to check the printing specifications.
Try creating a custom paper size that may help. Refer to this document to know how.
Let me know how this goes.
I am an HP Employee
01-23-2020 09:01 AM
I appreciate your effort but this is a very disappointing workaround.
1. If create a custom document paper size just to print, I will have to create multiple documents for different printers. Every edit will force me to do likewisein two separate documents. I mentioned in my initial post that the Word Document page numbers print in my two other printers. Besides, the footer (Where the page number is generated) still will not work.
2. If I create a custom page size in the printer settings, I have to remember to do that every time I print a document with page numbers in a Word document. Many documents that I print are well over 20 pages. If I forget to do this, every time I print a proof, I waste a lot of time, money and resources.
I want to stick with my HP printer but this is unacceptable.