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Mickey1313
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Cannot print photos from my HP Laptop to my HP Envy Photo Printer

HP Envy Photo 7155
Microsoft Windows 10 (64-bit)

Cannot print photos from my Laptop to my HP Envy Photo Printer.  Can only print photos in the paper tray and on 8-1/2 /x 11" photo paper.  Will not print from the photo tray.

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HP Support Agent
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Cannot print photos from my HP Laptop to my HP Envy Photo Printer

@Mickey1313, Welcome to the HP Support Community!

 

What size photo paper are you trying to print on?

Which application are you using to print?

 

Make sure the photo papers are loaded correctly in the photo tray. 

Refer to this document to know how to load photo papers.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Click here to know the paper-handling specifications of the printer.

 

Check the print settings on the PC

Refer to this document to know the settings. Make sure the right tray and paper type/size has been selected.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Mickey1313
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Cannot print photos from my HP Laptop to my HP Envy Photo Printer

Cannot print a 4x6 on HP photo paper.  I have a HP Envy Photo Printer 7155.  It printer correctly a couple of months ago when I used it, but is not cooperating now.  It will print a 3-1/2x 5 on a 4x6 paper, however, I want to print on a 4x6 for my albums and photo frames.

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HP Support Agent
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Cannot print photos from my HP Laptop to my HP Envy Photo Printer

@Mickey1313, thank you for the response.

 

Did you check the print settings on the PC as mentioned in my previous post?

Also, check if the photo papers are loaded correctly in the photo tray. Once you load the photo papers and close the tray, you will get a message on the printer screen asking if you changed the paper type/size. Click on yes and select 4/6 HP photo paper.

 

Alternatively, use HP Smart app to print photos and check if the issue persists.

Click here to download and know more about the app.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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Mickey1313
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Cannot print photos from my HP Laptop to my HP Envy Photo Printer

I just used the HP Photosmart app (more settings) and was able to print the photo on a 4x6 photo paper without getting a border on the top and bottom.  But, I have to do this every time I print a photo rather then just hitting print, paper tray, size, etc. However, I can deal with that as long as I can print photos on 4x6 paper.  You saved the day since I am giving some photos to family members from a vacation, for Christmas. I sincerely appreciate your help and input.  Thank you, again.

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Cannot print photos from my HP Laptop to my HP Envy Photo Printer

@Mickey1313

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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