Cannot reconnect my HP officejet 7612 to wireless network

[kasia_kdl]

I have changed my router to Rogers Hitron and cannot connect the printer to it. I have tried a factory reset, router reset etc. All my other devices connect without problems to the modem, so I know it's working fine.

[KrazyToad]

@kasia_kdl

Welcome to the HP Support Community!
 

Do you get any error messages when trying to connect to your new Router?

We need to check few details first and we could try adding the printer as Airprint

- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

Next ensure your Mac and Printer have the latest updates

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Keep me posted 😊

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[kasia_kdl]

Thank you for your reply. I ended up adding the printer back to my network by entering the MAC address to the router connected devices. So far, everything seems to be working fine again.

[KrazyToad]

@kasia_kdl

I'm glad you got this issue resolved

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[kasia_kdl]

Unfortunately, my printer disconnected from the network again and it does not reconnect at all. When I printed diagnostics: suggested solution is that MAC address filtering is on my router, but it is not. Also, my router does have 2.4 and 5g networks but they are named differently. The printer doesn't even see the 5G anyways. It only "sees" the 2.4 which it does not connect to.

I've tried factory reset.

All my other wireless devices connect without problems to my router. This seems to be an issue with the HP printer network. 

I would appreciate help in reconnecting and keeping connection.

Thank you

Kate

[KrazyToad]

@kasia_kdl

Try using HP Smart App to setup the printer wirelessly and let me know if that helps

Please refer to this Link: https://support.hp.com/in-en/document/c06188214

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.