Cannot refill my printer

[a3adel]

Good day

I’m not able to refill the black ink in my 415 ink tank printer. When putting the ink bottle in its proper place in the printer (after removing the seal of course) the ink tank doesn’t fill with ink.

help please.

kindly note that I’m using the original HP ink.

regards.

[sandytechy20]

@a3adel

Welcome to HP support community.

Here are the steps to refill the ink tank:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[a3adel]

Hello 

I’m sorry to say that this didn’t help. I already know these steps and done them already. The problem is that when I put the ink bottle in its proper upside down location the ink doesn’t transfer to the tank. 

Hope I made the issue clearer this time and waiting for your help. 

Best regards. 

[sandytechy20]

@a3adel

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope tat helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.