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Honor Student
Posts: 2
Member Since: ‎09-14-2018
Message 1 of 3 (69 Views)
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Cannot remove a print in queue

Product Name: HP Photosmart C4599 All-in-one-printer
Operating System: Microsoft Windows 10 (32-bit)

Hi, I have tried to mark the document (see the picture) and then push remove/delete...

However, the document will not move away!  How can I get rid of it? (It makes my printer crazy; due to this document in queue, I cannot write out other document as well.)

Thanks for your advice!

// DagStockholm


DOCUMENT IN QUEUE, cannot remove.JPG

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Re: Cannot remove a print in queue

@DagStockholm

 

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

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Provost
Posts: 70,012
Member Since: ‎01-29-2009
Message 2 of 3 (57 Views)

Re: Cannot remove a print in queue

@DagStockholm

 

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

BH
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Honor Student
Posts: 2
Member Since: ‎09-14-2018
Message 3 of 3 (45 Views)

Re: Cannot remove a print in queue

Hi BH - GREAT help; thank you!! 

Wishing you a great weekend 
// Brgds DagStockholm

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