Highlighted
DagStockholm Honor Student
Honor Student
2 0 0
Message 1 of 3
91
Flag Post
HP Recommended

Solved!

Cannot remove a print in queue

HP Photosmart C4599 All-in-one-printer
Microsoft Windows 10 (32-bit)

Hi, I have tried to mark the document (see the picture) and then push remove/delete...

However, the document will not move away!  How can I get rid of it? (It makes my printer crazy; due to this document in queue, I cannot write out other document as well.)

Thanks for your advice!

// DagStockholm


DOCUMENT IN QUEUE, cannot remove.JPG

2 REPLIES
Provost Provost
Provost
71122 8566 18414
Message 2 of 3
79
Flag Post
HP Recommended

Solved!

Cannot remove a print in queue

@DagStockholm

 

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
DagStockholm Honor Student
Honor Student
2 0 0
Message 3 of 3
67
Flag Post
HP Recommended

Solved!

Cannot remove a print in queue

Hi BH - GREAT help; thank you!! 

Wishing you a great weekend 
// Brgds DagStockholm

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation