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Message 1 of 2
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Flag Post

Solved!

Cannot resize

HP Recommended
Officejet Pro 8600

I cannot change the "resize" function. When I go into settings and choose resize, it shows 100% and there is no longer any provision to change it.  No matter where I touch on the screen, it goes back to the resize function.  Please help.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ken1052

 

Welcome to the HP Support Community.

 

Let's reset the Printer. Go to the Setup Menu>Tools>Restore Factory Defaults.

 

If the issue persists, let'e update the firmware: https://support.hp.com/in-en/document/c02919168

 

You could also resize from the software: https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/7599657... (Windows)

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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