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Zev1
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Cannot resolve "print carriage cannot move." It's a mechanical problem for HP Officejet Pro 6970

OfficeJet Pro 6970
Microsoft Windows 10 (64-bit)

I've tried every step to fix the "the print cartridge cannot move. Open the cartridge access door, clear any paper jam or obstruction then press ok"....nothing works. I think its a mechanical problem. Help!

 

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