Cannot resolve user intervention required error (Win10) resolved in other posts

[Garawa]

Printer is new. I have 3 PCs all running Windows 10 and none can print. One is an old Asus laptop, another is a brand new HP Pavilion laptop and the final one a Dell Desktop.

Ran the Scan and Printer doctor on the HP yesterday, on both laptops. The Asus failed to print any test page and said the software had to be reinstalled as there was a problem with it. The HP didn't print the first test page but DID print an internal test page and asked me to turn on network sharing and reboot. I printed all day on that PC without issue. Today, it won't print again and says the same errors but won't come back to life.

I tried the Dell. It said the same. I Googled it, have set the printer a static IP address, have turned on network discovery to share devices and restarted the print spooler. All these suggestions failed. I ran the Windows 10 troubleshooter which found no issues despite the printer showing as "requiring attention" and it printed my page! However, it refused to do so again and that was the only page that was printed today. I installed the Scan and Print doctor on that PC and it said to turn on network discovery (when I already had). It didn't print the first test page but DID print an internal test page. Ran it again and it too said there was a problem with the software and it has to be reinstalled. It didn't say this earlier and it printed from the same PC!

I have spent 4 hours trying to get 3 PCs to print and get 1 page from my effort. I have tried many of the "solutions" but cannot get it to work. I don't believe that reinstalling the new software on 3 out 3 PCs is going to make any difference and I'm beginning to think that when everyone says the printer doesn't work with Windows 10, they are right! Where do I go from here?

[8lives]

Can you print using the USB port?

[Garawa]

I haven't tried. I'll have to try and find one as all my USB leads have different shaped ends and the only one I could use is connecting the monitor.

[Garawa · Accepted solution]

I tried all the steps up to step 6 but to no avail. I bypassed Step 6 as I felt I had set the static IP address. As it turns out, there was more to it and this resolved the issue for me and I have had no issues issues since.

https://support.hp.com/gb-en/document/c00113719