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Cannot scan, but I can print

5520:
Microsoft Windows 7 (64-bit)

I cannot scan

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Cannot scan, but I can print

Hi @CaptLou

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

To better assist you - 

 

1) Does the copy works? 

2) Are you getting any error? 

3) How's the printer connected - wired or wireless? 

 

While you respond to that, let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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