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mombo Tutor
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Cannot scan from computer with HP8610

HP Officejet 8610 Printer
Microsoft Windows 10 (64-bit)

I can print fine from my computer on wireless, I cannot scan. I get the message "scanner communication cannot be established".  I have used the print and scan doctor. Using the HP printer assistant, I cannot check ink levels. Again, cannot establish communication with the printer. I have an HP laptop. I consistently have connectivity issues in one form or another with this printer. Very, very frustrating. 

HP Support Agent
HP Support Agent
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Cannot scan from computer with HP8610



Thank you for posting your query on HP Support Community,

  • Is the printer able to make a copy? If yes, then it indicates that the scanning hardware is fine.
  • Have you tried to scan from other applications like HP Scan and Capture, Windows scan or Microsoft paint?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Please click here to download and install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

You may also go through the steps suggested in the support document for - HP Printers - Network Scanner Connection Error (Windows)


Let me know how it goes!


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