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‎01-21-2020 02:31 AM

HP Recommended

Have new laptop  Installed two existing printers.  Cannot print from wireless printer anymore.  It denotes it as (Network) and rolls over to other printer.

3 REPLIES 3

‎01-23-2020 11:55 AM

HP Recommended

@Karen115

 

Welcome to HP support community.

 

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

Are you getting any error message?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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‎01-23-2020 12:41 PM

HP Recommended

I used the online doctor fix it tool and it helped me. It turned out my printer was listed but never fully installed so I was able to install it and now everything is working. Thank you so much for responding.

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‎01-23-2020 08:50 PM

HP Recommended

@Karen115

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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