Cannot unlock wireless setup wizard in 6960 series.

[HughMcCall]

HP Officejet Pro 6968. Windows 10. New router. Need to reconfigure wireless setting. Cannot unlock wireless wizard. The screen show the following message, "This feature has been locked by the person who set up the printer." Of course I do not remember doing this.  But in any case how do I unlock this feature so I can run the wizard and resume printing?

[Riddle_Decipher]

@HughMcCall I suggest you perform the below steps to resolve the issue:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• NOTE: 
• HP recommends connecting the printer power cord directly to the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

If the issue persists, click here for more steps

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[Noel-2]

how do I unlock wireless setup wizard on my officejet pro 6978?

[Jay_G24]

Hi Noel-2,

Welcome to the HP Support Community. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!