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Locked

‎08-29-2019 08:44 AM

HP Recommended
Product: Officejet 6950
Operating System: Microsoft Windows 10 (64-bit)

I switched my internet router and i need to reconnect my printer to my wi-fi and my computer and i can't do that because all features in my printer is locked and i can't restore my network.

I found this topic:

https://h30434.www3.hp.com/t5/Inkjet-Printing/This-feature-has-been-locked-by-the-person-who-set-up-...

But i don't understand what is the sulution there is no explanation how to solve my problem

Please help 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2019 11:29 AM

HP Recommended

@Yanir

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-01-2019 11:29 AM

HP Recommended

@Yanir

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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