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‎03-26-2020 03:29 PM

HP Recommended
Product: Office jet pro
Operating System: Microsoft Windows 10 (32-bit)

My printer won't print, it says it need the starter ink but its still not printing 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2020 02:55 PM

HP Recommended

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

View solution in original post

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3 REPLIES 3

‎03-29-2020 08:59 AM - edited ‎03-29-2020 09:00 AM

HP Recommended

Hi @Meka3

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Use Set up ink cartridge" issue. 

 

Please help me with the exact serial, product number, and model of your product to help you better.
Click on this link to know how to find the serial number of the product.

 

Meanwhile, Try the steps in the document- 'Use SETUP Cartridges' Error

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

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‎03-31-2020 01:29 PM

HP Recommended

That didn't help. My serial number is  Th8381q1ns. With out the setup cartridges my printer isn't going to print 

Was this reply helpful? Yes No

‎03-31-2020 02:55 PM

HP Recommended

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Was this reply helpful? Yes No
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