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‎07-08-2020 12:54 PM

HP Recommended
Product: Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

Error Message: cartridge cannot be used until printer is enrolled in Hp instant ink. Printer refuses to print,keeps coming up with that message. Tried to restore to defaults but still won't print please help

1 REPLY 1

‎07-09-2020 01:12 AM

HP Recommended

@Zipp27549, Welcome to the HP Support Community!

 

Is the printer enrolled in Instant Ink? If yes, check if the printer is connected to the internet.

If the printer is not enrolled in Instant Ink, turn off the web services.

Click here to know how to turn off web services on the printer. 

Make sure you are not using HP Instant Ink cartridges in the printer to print. You have to use regular HP ink cartridges.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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