Carriage Jam - HP Envy 4527

[Cassie83]

I have just changed the cartridge in my printer and now it is saying there is a carriage jam. It has been working fine up until this point. I have tried all the troubleshooting suggested on the virtual chat, and still is not working. I've tried installing another cartridge and that hasn't worked either. Does anyone have any other suggestions?

[Kumar0307]

Hi @Cassie83

Welcome to the HP Support Community. I'd be happy to assist you.

It seems like the print carriage is stuck. Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check for any obstructions inside the printer. Perform step 1 from this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Cassie83]

Hi. Apologies for the delay. I have been away over Christmas and New Year period. I did eventually manage to get printer working after messing around with it for hours. On Friday though the colour cartridge ran out, and it has done the same again. None of the trouble shooting has worked, again. It happens every time I put a new cartridge in now. Also a message flashes up saying incompatible cartridge, but the cartridges are sent direct from HP as we have an online account that sends them out automatically when they run out.

[asmita6658]

Hi @Cassie83

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue with the Printer.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!