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Solved!

Carriage Jam

HP Recommended
Photosmart C4380
Microsoft Windows 10 (64-bit)

I have an older C4380 All In One printer that I like an has served me well but not when I want to print it comes up with "carriage jam".  I have unplugged and waited and opened the doors and can't see any thing wrong.  Any ideas??

Thanks  jcreek

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@jcreek

Thank you for joining the HP Support Community

 

I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, refer to this link: https://support.hp.com/in-en/product/hp-photosmart-c4380-all-in-one-printer-series/3221640/document/... for Carriage Jam' Message Displays for HP Photosmart printer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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The video help greatly and solved my problem.

Thank You very much for the link

Rod

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@jcreek

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

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Carriage jam error occurs when the carriage or the jnk cartridge are not moving from left to right. 

 

 

How to fix it. 

 

1. Unplug the power cable

 

2. Remove all the ink from the printer

 

Note: if the ink cartridge does not kove to the center then move it with little bit more force it will come to the center. 

 

3. Remove all the sheet from printer. 

 

Wait for 5 minute to release the statics charge from the printer. 

 

4. Clean the ink copper contacs with lint free cloth. 

 

5. Checked and ensure that there is no jammed paper in the printer carriage area, tray, feeder, rollet and underneath of the printer. 

 

If you have checked and cleaned above mentioned steps then you may 

 

Plug the printer to dorect wall outlet

Power it on

Put ink cartridge in the printer and close the ink access door. 

 

Fan the sheet and then put them in the tray and close it.

 

Place the documents on the scanner bed or feeder and the press the copy icon to copy

 

 

Hope this will help u to fix it else visit www.hp.com/chat

 

 

 

 

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