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Steve19751
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Message 1 of 2
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Carriage Jam

Envy 4500 printer

My printer stopped working and listed a "Carriage Jam" error.  I followed the steps to clear the carriage area but the same message keeps coming up.

 

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Message 2 of 2
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Carriage Jam

@Steve19751
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the operating system?

Meanwhile try this link: https://support.hp.com/in-en/document/c03754946 A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One ( for Windows PC )

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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