My printer stopped working and listed a "Carriage Jam" error. I followed the steps to clear the carriage area but the same message keeps coming up.
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Meanwhile try this link: https://support.hp.com/in-en/document/c03754946 A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One ( for Windows PC )
Hope this helps! Keep me posted for further assistance.
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