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524133275607791
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Carriage Jam

HP OfficeJet Pro 8625

Brand new printer has carriage jam.   Followed all video helps.  No help.  Carriage locked at far right side with print cartridges installed. 

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Carriage Jam

@524133275607791, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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