12-07-2019 10:20 AM
Brand new printer has carriage jam. Followed all video helps. No help. Carriage locked at far right side with print cartridges installed.
12-10-2019 05:51 PM
@524133275607791, Welcome to HP Support Community!
If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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